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Customer experience
NPSLab
Customer surveys that turn into action
- Status
- Live
- Year
- 2025
- Platforms
- iOS
- Android
- Web
The challenge
Stores and chains rarely hear from customers, and when they do, they find problems too late. Survey tools tend to be expensive and built for the desktop, not for whoever is at the counter.
What we built
An iPhone and Android app and a web dashboard that set up a survey in minutes, collect answers by QR code, kiosk-mode tablet, link, or WhatsApp, and notify the manager's phone as soon as a review arrives. Chains and franchises compare locations in a ranking.
Highlights
- NPS, CSAT, and CES in one tool
- Collection by QR code, kiosk, link, or WhatsApp
- Real-time push alerts
- Ranking and multi-store view
- Automatic review translation
- In-app subscriptions on the App Store and Google Play
npslab.cc
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